Privacy Policy

Aarya Eye Care Hospital is committed to safeguarding the privacy of our patients and visitors. This policy explains how we gather, use, share and protect your personal and health-related information.

1. Purpose

We collect and process your personal and medical data to provide effective healthcare services, maintain accurate medical records, and fulfill our legal and regulatory obligations under applicable healthcare laws in India.

2. What Information are Collected?

We may collect the following types of information:

Personal Information: Name, age, gender, contact number, email address, Aadhaar number (if required).
Health Information: Medical history, prescriptions, diagnostic results, consultation notes, and treatment details.
Financial Information: Billing information, payment history, and insurance information.
Digital Information (if applicable): IP address, browser details, cookies, and usage data from our website for analytical and security purposes.

3. Use of Information

The collected data may serve the following purposes:

Delivering medical care and treatments.
Managing appointments and sending reminders.
Processing billing and insurance claims.
Enhancing hospital operations and service quality.
Ensuring compliance with laws, regulations, and medical record-keeping standards.

4. Disclosure of Information

We may share your information with:

Medical staff (doctors, nurses, specialists) directly involved in your treatment.
Insurance providers, with your consent, for processing claims.
Third-party labs or diagnostic centers, when additional tests or consultations are required.
Government authorities or legal bodies, if required by applicable law or court orders.

5. Consent

Your personal and sensitive health data will be collected and used only with your explicit or implied consent. By using our website or services, you acknowledge and agree to the terms outlined in this Privacy Policy.

6. Data Security

We follow robust security practices to ensure your information remains safe, including:

Secure servers and encrypted databases.
Access controls and staff confidentiality agreements.
Firewalls and routine security audits.
Regular staff training and periodic audits (if applicable).

7. Retention and Deletion

We maintain your personal and medical records in accordance with applicable legal and regulatory requirements. Upon the completion of the retention period, data is either securely archived or deleted.

8. Patient Rights

As a patient, you have the right to:

Access your personal medical records.
Request corrections to inaccurate information.
Withdraw consent (where legally allowed).
Raise concerns or complaints regarding data usage.

9. Third-Party Services

We may use external service providers for diagnostic testing, appointment scheduling, or payment processing. While we ensure their compliance with privacy norms, we are not responsible for their independent privacy practices.

10. Cookies and Website Use

Our website may utilize cookies and related technologies to analyze usage patterns and enhance user experience. Your browser allows you to customize or deactivate cookies based on your preferences.

11. Updates to Policy

We may update this Privacy Policy periodically. Any changes will be published on our website along with the updated revision date.

12. Contact Information

For any inquiries or concerns about this Privacy Policy or how your personal data is handled, feel free to reach out to us at:

Email: info@aaryaeyecare.in

Phone: +91 99 463 222 88